Frequently Asked Questions

The Educators Well is a growing professional wellbeing, learning and connection ecosystem created for educators.

It brings together wellbeing, professional learning, mentoring, accredited training, community, practical resources and opportunities for connection, with one central belief: supporting educators matters.

The Educators Well is designed to help educators build sustainable, fulfilling careers while feeling supported, valued, capable and connected.

The Educators Well has been created with educators at its heart, particularly those working across early childhood education and care, Family Day Care, In-Home Care and related education settings.

Some learning opportunities, resources and training may also be suitable for students, leaders, services and other professionals working alongside educators.

The Educators Well is based in South East Queensland, Australia.

Online learning, resources and many parts of The Educators Well can be accessed by educators across Australia, while face-to-face training and services are available in selected locations.

The Educators Well was founded by Rachel Smith, an educator mentor, trainer and wellbeing advocate with almost 20 years of experience across Family Day Care, In-Home Care and Early Childhood Education.

Rachel created The Educators Well from a belief that educators deserve more than reminders to “look after themselves”. They deserve practical tools, meaningful professional learning and communities that support them to build sustainable careers.

The WELL Framework is the core learning journey within The Educators Well.

It explores four interconnected pillars:

Wellbeing First — Caring for me is caring for them.

Empower Through Learning — My learning journey belongs to me.

Lead With Purpose — Leadership begins with me.

Lift Each Other Up — We rise by lifting others.

Rather than telling educators what wellbeing or professional growth should look like, The WELL Framework encourages reflection, discovery and practical action.

No.

Wellbeing is an important foundation, but The WELL Framework goes much further.

Educators explore their wellbeing, learning, self-leadership, relationships, professional practice, community and the influence they have on the people around them.

The aim is not simply to complete a course. It is to build knowledge, strategies and practices that educators can continue using long after they finish.

Yes.

The WELL Framework is designed as a self-paced learning journey so you can move through it in a way that works for you.

There is no expectation that every educator will complete the journey at the same speed.

There is deliberately no set number of weeks you must take to complete The WELL Framework.

Some educators may move through lessons regularly, while others may spend longer reflecting, practising strategies or returning to particular ideas.

The journey is designed to support meaningful learning rather than racing toward completion.

You can work through The WELL Framework at your own pace during your access period.

Your account will show your access information so you know how long you have available.

The WELL Framework includes guided online learning, reflective activities, practical tools and resources, The WELL Journal and opportunities to connect your learning with your professional practice.

Your journey begins with Before You Start before moving through the four WELL pillars and concluding by bringing your learning together and considering what comes next.

No.

Your personal reflections and journal activities are yours.

The Educators Well has been intentionally designed to give educators space to reflect honestly without requiring personal reflections to be shared with an employer or service.

No.

Your WELL Journal, personal reflections and private activities are not available to your service simply because you are connected with them.

Where service connection features are available, services may be able to see limited participation or progress information, but your private reflective content remains private.

Yes.

Team and service enrolment options are available for organisations wanting to support multiple educators through The WELL Framework.

Contact The Educators Well to discuss your team and the most appropriate enrolment option.

Finishing the learning modules does not have to mean the end of your journey.

The WELL Framework is designed to help you take what you have discovered into your professional practice, relationships, leadership and ongoing learning.

The wider Educators Well ecosystem also provides opportunities to continue learning, connecting and growing.

The WELL Trail is the wider journey through The Educators Well.

The WELL Framework sits at its heart, with other destinations, resources and opportunities developing around it.

The WELL Trail helps bring the different parts of The Educators Well together so you can explore the opportunities that are relevant to you rather than feeling like you need to participate in everything.

Not at all.

The WELL Trail is about choice.

Different educators need different things at different stages of their careers and lives. You can engage with the learning, resources, community and opportunities that are useful to you.

The WELL Village is the community space within The Educators Well, created to support connection and conversation between educators.

Respectful participation and the wellbeing and safety of community members are important parts of the space.

The Educators Well is intentionally being developed over time.

New learning opportunities, resources and ways to connect will continue to be introduced as they are ready.

The Educators Well provides access to nationally recognised training in a range of areas, including CPR and First Aid.

Available courses and upcoming sessions can be viewed through the training booking page.

Nationally recognised training delivered by Rachel through The Educators Well is provided in partnership with Allens Training Pty Ltd RTO 90909.

Successful completion and certification are subject to the requirements of the relevant nationally recognised unit of competency.

HLTAID011 Provide First Aid is a general First Aid unit used across many workplaces and industries.

HLTAID012 Provide First Aid in an education and care setting is specifically relevant to education and care settings and is recognised by ACECQA for First Aid, asthma and anaphylaxis training requirements.

Always check the requirements that apply to your role, service or workplace before enrolling.

The industry standard is for First Aid qualifications to be renewed every three years and CPR refresher training to be undertaken annually.

Your employer, service or regulatory requirements may also specify particular training or renewal requirements, so always check what applies to your role.

Yes.

The Educators Well has access to a range of online training options as well as courses that combine online learning with face-to-face practical assessment.

The delivery method depends on the course, so check the individual course information before enrolling.

Yes.

Private and mobile training can be arranged for services, workplaces, community organisations and other groups across selected areas of South East Queensland.

Contact The Educators Well to discuss your location, group size and training requirements.

Yes.

Private training can be a great option for services, workplaces, community groups and organisations wanting to train several people together.

Sessions can often be arranged around the needs of the group, subject to trainer availability and course requirements.

Please contact The Educators Well before booking if you need to bring a child to a face-to-face session.

Whether this can be accommodated will depend on the venue, session and assessment requirements.

We will always try to discuss practical options where possible while ensuring training and assessment requirements can still be met.

Contact The Educators Well as soon as possible.

Options will depend on the circumstances, availability, course requirements and the booking terms that applied to your enrolment.

Please do not attend a different session without confirming the change first.

Rescheduling, cancellation and refund arrangements are subject to the terms that apply to your booking.

Nothing in our booking terms excludes rights you may have under the Australian Consumer Law.

If something unexpected has happened, contact The Educators Well to discuss your enrolment.

Once you have successfully completed all required training and assessment requirements, your results can be processed in accordance with the requirements of the Registered Training Organisation.

If an assessment or other required component remains outstanding, your Statement of Attainment cannot be issued until the requirements have been successfully completed.

Learn & Connect is the home for professional learning opportunities and resources available through The Educators Well.

As it grows, it will bring together opportunities such as webinars, professional development, resources and other learning experiences.

Yes.

Mentoring through The Educators Well provides educators with dedicated time to explore challenges, ideas, professional goals and next steps with practical, individualised support.

Mentoring is designed to help you think, reflect and move forward rather than simply being told what to do.

Yes.

Professional development for services and teams can be tailored around educator wellbeing, professional growth, leadership, resilience, connection and other areas aligned with Rachel’s experience and The WELL Framework.

Contact The Educators Well to discuss what your team needs.

Yes.

Rachel is available for selected speaking opportunities, professional development sessions, conferences and events.

Topics may include educator wellbeing, sustainable careers, leadership, resilience, professional growth, connection and Rachel’s lived and professional experiences.

Please contact The Educators Well to discuss your event.

Support can include The WELL Framework team enrolments, accredited training, professional development, mentoring and other learning and wellbeing initiatives.

The right option will depend on your service and what you are hoping to achieve.

Yes.

The Educators Well is designed around each educator having their own individual account and learning journey.

A service supporting or funding participation does not give that service access to an educator’s private reflections or journal content.

Use the Member Sign In option on the Educators Well website.

Make sure you use the email address associated with your account.

First check your spam, junk and promotions folders.

If you still cannot find the email, contact The Educators Well at hello@educatorswell.com.au and include the email address you used when enrolling so we can help investigate.

Use the password reset option on the sign-in page and follow the instructions sent to your email address.

If you continue having difficulty accessing your account, contact The Educators Well for support.

Your access period depends on the enrolment you purchased.

Your account and enrolment information will show the access period that applies to you.

Where GST applies, the total price payable, including GST, will be clearly displayed before you complete your purchase.

Please check the pricing and total shown at checkout before completing payment.

Member Benefits are offers made available by participating businesses that want to support educators and the Educators Well community.

Available offers, eligibility and individual terms may vary between partners.

Eligible members can browse available Member Benefits through the Member Benefits area.

Each offer includes information about how to redeem it and any conditions that apply.

No.

Unless an offer specifically states otherwise, participating businesses are responsible for their own products, services, transactions and fulfilment.

The Educators Well provides the platform for eligible members to discover available offers.

Yes.

Businesses interested in supporting educators can apply to become a Member Benefits partner.

Applications are reviewed before a business or offer appears in the Member Benefits directory.

No.

Your Educators Well account is your individual account.

Connecting with a service does not give that service access to your private journal entries, reflections or other private content.

Any service-level access is intentionally limited to the information made available through the relevant service connection features.

Yes.

Your private journal entries and personal reflections are not made available to other educators or a connected service simply because you participate in The WELL Framework.

No.

Paying for an educator’s enrolment does not automatically provide an employer with access to the educator’s private reflections, journal entries or other private content.

The Educators Well takes privacy and appropriate access to information seriously.

Platform access is permission-based, and private member information is not intended to be publicly accessible.

For full information about how personal information is collected, used and managed, please refer to The Educators Well Privacy Policy.